• All deliveries are subject to stock availability and payment authorization
• Delivery Charges Rs.200 will be charged on all orders.
• If you have ordered multiple items, please note that your order may be shipped from different locations and delivered separately.
• We will endeavor to deliver orders within 3 to 5 working days subject to provision of a valid address. However, force majeure events might delay or render impossible any deliveries
• No dispatches can be made on weekends, gazetted holidays and outside normal business hours
• In case of COD (cash on delivery), delivery shall only be made against cash payment in full
• In case of payment made through credit/debit card, order will be processed after 48 hours of payment captured time
• Orders with advance payments (Credit/Debit Card) can be cancelled within 48 hours of order placement
• In case of order cancellation after dispatch, refund will only be processed once we receive the return shipment from the specific courier (Applicable to Credit/Debit Card orders only)
• A signature will be required upon delivery of good
• Use Code: ' ECS10 ' To Avail Free Shipping On Debit/Credit Card Orders
  

We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

• You may contact our customer service center Monday to Sunday via WhatsApp at 0321-4010205 (text only) or email us at care@shopecs.com for the assistance.
• You may exchange the delivered goods at the nearest Company’s store or by sending back to Online department within 15 days of the delivery on production of original invoice provided the goods are unused, must be packed in their original packing with all tags attached, unworn/undamaged condition and not altered
• Bags, Perfumes, Watches and Accessories are not exchangeable
• Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if the product(s) received has any kind of manufacturing defect
• No cash refunds, only online store coupons available for out-of-stock items
• Store manager/staff may refuse to accept any exchange at its discretion
• Company decision in these matters will be considered final
• For any online order complaints, message our customer care on WhatsApp: +92 321 4010205 within 24 hours of receipt
• Items sold at a discount of 50% or more are not eligible for exchange, return, or any claims.
• No products are guaranteed. In case any defects, repair service is provided within 3 months. Charges may apply.

Option 1: By Courier

• You may contact our customer service center Monday to Sunday via WhatsApp at 0321-4010205 (text only), they will guide you about the process of sending us the products.
• Exchange is not possible without the original receipt
• Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included
• Customer will send product on their own. However, the return shipping amount will only be reimbursed if the product was damaged or not as per the order
• Courier charges will be borne by customer for both ways if the products are as per the order

Note:  Amounts eligible for reimbursement will only be given via discount coupons which can be used in next online buying from our website

Option 2: In-Store

• Contact our customer service center Monday to Sunday via WhatsApp at 0321-4010205 (text only), so we can guide you about product availability in the nearby store
• Exchange is not possible without the original receipt