Terms & Conditions


The following Term and Conditions govern your visit and use of this website and your offer to purchase offered products herein. ECS reserves the right to change any of these terms without prior notice. You are encouraged to read these terms before placing an order.

Product Pricing

  • All prices are quoted in Pak Rupees (PKR) unless expressed otherwise.

  • Prices include sales tax where applicable.

  • ECS can change prices at its own discretion without prior notice.

  • Every effort is made to ensure correct pricing and product description, however in case of discrepancy ECS cannot be held responsible.


  • ECS cannot guarantee availability of any products at any time for immediate delivery.

  • ECS reserves the right, without liability or prior notice, to revise, discontinue or cease to make available any or all products or to cancel any order.


  • All deliveries are subject to stock availability and payment authorization.

  • Free delivery is provided upon purchase over Rs. 3000 (Rupees three thousand).  For purchases less than that delivery cost of Rs. 200 (Rupees two hundred) is charged.

  • We will endeavour to deliver orders within 7 to 10 working days subject to provision of a valid address within Pakistan. However force majeure events might delay or render impossible any deliveries.

  • No dispatches can be made on weekends, gazetted holidays and outside normal business hours.

  • In case of COD (cash on delivery), delivery shall only be made against cash payment in full.

  • A signature will be required upon delivery of goods to you.

  • If no person is present at the delivery address provided by you during normal working hours, goods will be returned to us by the courier. Next delivery after your confirmation will be on your cost.

  • ECS uses Swyft and Leopard courier as delivery partners.

Exchange and Returns

  • a) In case of damaged/wrong item being received: You may exchange all the delivered goods at any ECS store within 15 days of delivery on presentation of original invoice provided the goods are unused, are packed in original packaging with all tags attached, and not altered in any way.

  • b) In case of customers wishes to exchange at his/her own will: You may exchange the delivered shoes except bags, perfumes, watches and accessories at any ECS store within 15 days of delivery on presentation of original invoice provided the goods are unused, are packed in original packaging with all tags attached, and not altered in any way.

  • All purchases are non-refundable.

  • Replacement can only be made against merchandise available at store at that time.

  • Store manager/staff may refuse to accept any exchange at its discretion.

  • Should you wish to return the goods via courier, please send it to "DHA ECS Shop, 177, Y Block Commercial, Sector Y DHA Phase 3, Lahore, Pakistan 54600" with written required changes. Courier charges will be borne by you both ways.

  • Company decision in these matters will be considered final.

Right to Cancel

  • ECS retains the right to cancel any order at any time without any liability or prior notice.

Payment Options

  • Cash on Delivery (COD) :Payment will be received at the time of delivery in full including courier charges (if any) in Pakistani Rupees. Checks, prize bonds and demand drafts etc. are not acceptable. Loyalty points are not redeemable against purchases made on COD.

  • Debit/Credit Card & Jazz Cash: Payment will be received at the time of checkout in full including courier charges (if any).

Limitation of Liability

  • The company’s total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the goods shall be limited to the value of the goods delivered or to be delivered.

  • ECS makes every effort to provide correct product descriptions and lifelike product images on the website. However we assume no responsibility in case of any discrepancies.

  • ECS has no control over any third party sites that may have links to its website.

Contact Details

  • In case of any complaints, suggestions, questions or comments you may write to us at "ECS House,6 A, Jail Road, Lahore, Pakistan" or WhatsApp at +92 321 4010205


  • Brand names, logos, slogans, design marks and insignia displayed on this website are trademarks owned by us or other companies. Unauthorized use except as permitted by law is forbidden.

  • ECS owns all material posted on this website and it may be copyrighted.

  • None of the material posted on this website including product images can be used for commercial purposes.

Use of Site

  • Your use of this website constitutes your acceptance of our terms and conditions.

  • You shall not use this website or post anything on it or submit to us through it anything which is illegal, fraudulent, criminal, inaccurate, obscene, indecent, profane, racist, sexist, discriminatory, harassing, defamatory, political or malicious.

  • Do not submit any unsolicited marketing, advertising or product ideas on this website.

  • Material posted on this website is not intended to amount to advice on which reliance should be placed. ECS disclaim all liability and responsibility arising from any reliance placed on such materials by any user, visitor or customer.

  • In order to make purchases on this website you will be required to share your personal information as detailed in Privacy Policy.

  • You are solely responsible to protect your username and password created on this site to avoid unauthorized access to your account.

  • ECS reserves the right to close any user account if it perceives any disrupting activity related to such account.