FAQ

FAQ

 

You can shop at shopecs.com, either by registering our Email ID with us or using a guest account to checkout.

As you browse through the ECS Website, click on the Add to Cart button for the items that you wish to purchase after selecting required color and Size.

Once your desired item is added to the shopping cart just click on the shopping cart icon on the top right corner and select continue to checkout, you can either checkout as a Guest or you can sign up to get latest updates. Then you have to provide your personal details, select the payment method and then select proceed to confirmation button. Then on order confirmation page, you have a complete summary of your order, so after reviewing it, with either you can cancel it or select the Order now button. Then you will receive a verification code, please enter it in a given tab, so your order can be verified.

Yes, Your order will be successfully placed, In case you do not receive the verification code, you will receive a confirmation call from our customer care representative between 09:00AM- 05:30PM to verfity your COD Orders

ECS offers its customers a variety of payment methods. You can place an order using Credit/Debit Card, Jazz cash and COD (cash on delivery) payment methods. for international orders, you can use credit/Debit card option only as COD service is not available outside Pakistan

Free delivery is provided upon purchase of Rs.3,000 (Rupees three thousand) or above. For purchases less than that delivery cost of Rs.200 (Rupees two hundred) is charged. For International Orders shipping rates are calculated based on the destination and the weight of the ordered shipment.

We deliver all over the World through 3rd Party Logistic services i.e. Leopard and Swyft for deliveries in Pakistan and DHL for the rest of the world.

If you want to cancel or modify your order, then you may contact us via phone +92 42 111 327 111 or you can WhatsApp us on 0321 4010205. you cannot cancel or modify your order oncec your order has been shipped from ECS premises.

Orders are shipped from Monday to Saturday, excluding those Saturdays on which Company Offices remain closed, Sundays public holidays. we ship your order usinf 3rd party Logistics i.e. Laopard and Swyft for Pakistan and DHL for International Orders

To get update regarding your order tracking please contact us on +92 42 111 327 111 or Whatsapp on +92 321 4010205, our representative will inform you with latest updates.

The order from ECS within Pakistan will be delivered in 7 to 10 working days subject to provision of a valid address. The estimate delivery time for International order ranged from 7 to 15 working days for in-stock items. However, force majeure events might delay or render impossible any deliveries.

Please report the damaged item on +92 42 111 327 111 or Whatsapp on +92 321 4010205, our Customer Care representative will contact on our this number 042 111 327 111, so our Customer Care Representative will assist you accordingly

If the Product is shown out of stock. Please contact on Whatsapp +92 321 4010205 and we will try our best to arrange it.