Q1. Do I need to set up an account to place an order?
You can shop at shopecs.com, either by registering with us or using a guest account to checkout.
Q2. How do I select items to purchase?
As you browse through the ECS Website, click on the Add to Cart button for the items that you wish to purchase.
Q3. How do I place an order on ECS Website?
Once your desired item is added to the shopping cart just click on the shopping cart icon on the top right corner and select continue to checkout, you can either checkout as a Guest or you can sign up to get latest updates. Then you have to provide your personal details, select the payment method and then select proceed to confirmation button. Then on order confirmation page, you have a complete summary of your order, so after reviewing it, with either you can cancel it or select the Order now button. Then you will receive a verification code, please enter it in a given tab, so your order can be verified.
Q4. Will my order be placed if I don’t send the code?
Your order will be placed, if you do not receive the confirmation code, In case, if you do not receive the verification code, you will receive a confirmation call from our customer care representative between 09:00AM- 05:00PM
Q5. What are your payment options?
ECS offers its customers a variety of payment methods. You can purchase through Jazz Cash, Credit Card, Debit Card and COD (cash on delivery) service.
Q6. How much does shipping cost?
Free delivery is provided upon purchase over Rs.1500 (Rupees one thousand and five hundred). For purchases less than that delivery cost of Rs.200 (Rupees two hundred) is charged.
Q7. What are your Delivery Areas?
We deliver all over Pakistan through courier services.
Q8. Can I change or cancel my order?
If you realize you've made a mistake while placing your order or want to update your order, please contact us immediately on this no 042 111 327 111 or you can text us on 0321 4010205
Q9. How is my order shipped?
Orders are shipped from Monday to Saturday, excluding public holidays. Any order placed on on Sunday will be shipped on the following week.
Q10. How can I track my delivery?
Once you have placed your order, we will email you a Customer Order Number. With the help of this number you can track your order. All you have to do is open ECS website and enter this number by selecting the truck icon on the top right side of the website.
Q11. How long does it take for my order to reach me?
We will endeavor to deliver orders within 3 to 7 working days subject to provision of a valid address within Pakistan. However force majeure events might delay or render impossible any deliveries.
Q12. What happens if I receive a damaged product/item?
Please contact on our this number 042 111 327 111, so our Customer Care Representative, will assist you accordingly
Q13. What if the product is Out of Stock?
If the Product is shown out of stock. Please contact on this number 042 111 327 111, so will try our best to arrange it.